Awfar

Awfar Chat CRM

Only one click and you can know the number of conversations answered per day as well the number of incomplete conversation, how many customer in the follow-up phase

You can send Template Message without waiting the permission and any other conditions

Several Whatsapp numbers in the same inbox in the CRM distributing the inquiries and the orders coming from the customer service automatically, how many customer in the follow-up phase

With one click only, you can sent messages to all of your customers without paying extra penny out of your bucket

Only one Whatsapp number available on more than one device in the same time, so you will be sure that no two of your employees will replied to the same customer

Whatsapp bot to reply an infinite number of the customers at the same time automatically

Only one Whatsapp number


on more than one device at the same time


Connect your Whatsapp number on many devices at the same time, also you can add several Whatsapp number in the same inbox in the CRM that distributing the inquires automatically

CRM, means a system collecting in it everything's happen with every customer from his first inquiries until the orders he created and the complaints that he submitted

Awfar’s Team

With one click

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You can sent messages to all of your customers without paying extra penny out of your bucket


You can make marketing for your customer Awfar Bot through Whatsapp easily so you can divide them into a segments and send to every segment the message or the offer that encourage them to order from you again
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You can know the performance of each of the officials who responded to WhatsApp in real time

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You can distribute a new missions to your team and the customers follow-up with them

Awfar usage cases

You’ll need Awfar if

You don't know how to benefit from Whatsapp business because of difficult rules and conditions

You’ll need Awfar if

You don't know how to work the customer service from home

You’ll need Awfar if

Your customer data is dispersed on more than one device

You’ll need Awfar if

You are paying 3 cents each on every message you send in whatsapp business

You’ll need Awfar if

You don't know how to follow-up what's happening on the Whatsapp number


Why choosing Awfar

All WhatsApp features are available

Automatic distribution for the conversations

A profile for each customer and his classification in a marketing segment in order to be used in marketing your products

Managing users and the customer service team and defining their powers and departments

View detailed customer service team performance reports based on KPI's performance criteria

An infinite number of users at the same time

More than one WhatsApp number on the same inbox

Add products and their home offers through WhatsApp

The possibility of integrating it with a system

Activating the automated response systems for clients and activating the Arabic chatbot

When we confirm to you less than 12 hours you and your team will be versed of how to use the program, and you can easily control or change any Module immediately

Awfar’s Team

Detailed and organized reports

All data is organized in an analytical way that makes it easy for you to read it and make in-depth decisions from it

For every clinet

Reports that include every detail of each customer from the first of his data to the limit of preferred purchases by lineage and previous evaluations, which helps you know your customer and to target him again easily

For every employee

You will be able to measure and evaluate the performance of your customer service team through statistics that show you each one of them responding to how many customers and at what time and achieved what has been sold

For every campaign

Only one click after every marketing campaign you will do from Awfar Chat CRM, you will know detailed results and reports for each campaign in an organized and accurate way

Detailed and organized reports

All data is organized in an analytical way that makes it easy for you to read it and make in-depth decisions from it

For every clinet

Reports that include every detail of each customer from the first of his data to the limit of preferred purchases by lineage and previous evaluations, which helps you know your customer and to target him again easily

For every employee

You will be able to measure and evaluate the performance of your customer service team through statistics that show you each one of them responding to how many customers and at what time and achieved what has been sold

For every campaign

Only one click after every marketing campaign you will do from Awfar Chat CRM, you will know detailed results and reports for each campaign in an organized and accurate way


?All this will help you with what

10% monthly sales growth


This is not a random number, this is a real case, and El Ezaby Pharmacies received it with Awfar
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It was a very important step for us in the social media market, specifically because during the Corona period, the demand of our customers increased, and we needed to reach them and many more customers as much as possible. From here we searched for partners to help us reach to every type of customers, with all possible ways. Indeed within months with 200k message monthly, we have served 20k client and we've achieved sales growth by 10% every month. This is the El Ezaby and Awfar Success Story.

Controlling and regulation


The system enables you to control your project and accurately assess the efficiency of each part in it from the first order to the customer's evaluation limit
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Monitor your team remotely


Awfar Cloud CRM is an online system that you can access from anywhere on the Internet, follow up work remotely, and have your team work from home
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?What can we guarantee you


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Full support


The technical support team is with you in every step, providing you with assistance throughout the week with a quick response in the event of any problem
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Safety


The data penetration rate is 0%, because Awfar has encryption feature, two-factor authentication, and is restricted to https protocols

Easy to use

Watch the demo and see the explanation of the system from the beginning of the registration to the end of the reports

Clients have trusted our services

It’s an honor to have you among our customers